Tankless water heater recalled due to carbon monoxide risk.

Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning

 

 

Name of product:

Navien condensing tankless water heaters and combination boilers

Hazard:

A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.

Remedy: Replace

Recall date: December 20, 2018

Units: About 3,400

 

Consumer Contact:

Navien at 800-244-8202  from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.

 

 

Description:

 

This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October.

 

Product                             Model                 UPC Code        Serial Numbers with date of                                                                                                                        Manufacture

Navien Condensing    

Tankless Water Heater       NPE-180A         884954974101     7410x18709xxxx 7410x188xxxxxx

                                                                                        7410x189xxxxxx 7410x18X14xxxx                                                             

 

Navien Condensing

Tankless Water Heater       NPE-180S          884954974194   7419x18709xxxx 7419x188xxxxxx       

                                                                                       7419x189xxxxxx 7419x18X14xxxx

 

Navien Condensing       

Combination Boiler             NCB-180E         884954966083   6608x18709xxxx 6608x188xxxxxx

                                                                                       6608x189xxxxxx 6608x18X14xxxx

 

                                                   Serial Number Location

 

Remedy:

 

Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

 

Incidents/Injuries: None

 

Sold At: Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.

 

Manufacturer(s): Kyung Dong Navien Co. Ltd, South Korea

 

Importer(s): Navien Inc., of Irvine, Calif.

 

Manufactured In: South Korea

 

Recall number: 19-057

Report an Incident Involving this Product

 

 

 

Please reload

Featured Posts

Guilford Firefighters Attend Intense 80 Hour Training

April 26, 2017

1/10
Please reload

Recent Posts
Please reload

Archive